** If your comapny has blocking software (such as Barracuda), try accessing the stream directly by going here: Sunny 106 Stream
If you are experiencing problems and cannot listen to the radio or watch the video, please check the following elements.
QUESTION : I use Internet Explorer and when I launch the player, I see "Connection in progress, backup connection in progress" but it never actually connects.
The problem could lie in the Internet Explorer configurations. There are a few steps to rectify the situation.
First please make sure that you have the latest version of Internet Explorer, you can find it here: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
Secondly, open Internet Explorer click on "Tools" and select "Internet Options" in the drop down menu. A window will open, select the "Advanced" tab. At the bottom you will see "Reset Internet Explorer Settings", click on "Reset...". Be aware that by doing this all your cookies, temporary files and add-ons will be deleted and/or disabled. Close Internet Explorer.
Reopen Internet Explorer, you should be redirected to a welcome page. Do NOT turn on automatic Phishing Filter, this is critical, if you do turn it on you need to go back to step 1. Please note that you can be asked if you want to turn on the automatic Phishing Filter at any time during your browsing experience, do NOT turn it on.
Make sure that you have the latest version of Flash Player, you can get it here: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
Last, try to listen to Sunny 106 you were trying to listen to and let us know if your problem is fixed.
QUESTION : When I log on the player page, it says that I don’t have Flash Player installed on my computer but I do have it.
Could you please try to open it with another internet browser like Firefox to make sure it’s not a problem with your browse configuration.
Firefox: http://www.mozilla.com/en-US/firefox/
QUESTION : When I launch the Player, it says that I need to upgrade my version of Flash Player.
You are using an old version of Flash Player, please follow the link below to update Flash Player and it will solve your problem.
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
QUESTION : I can’t access the stream, all my configurations are up to date including my browser my Flash Player. I can’t connect at all.
Are you listening from home or from the office?
If it’s from the office: You should ask your network administrator if they have blocked the stream URL in the firewall office.
If it’s from home: Are you using any kind of firewall, antivirus or parental control? If yes, try to disabled it and try again, to make sure that it’s not one of theses software that creates the problem. If you can listen to the stream after you have turn it off, that means that you have to change your settings in order to be able to listen to the stream.
If you are having difficulty listening, also check the following.
1. Be sure that you do not have a “pop-up” blocker on. To temporarily disable most blockers, press the “control” key while clicking on the “listen live” link.
2. Your connection speed will have an impact on the quality of the stream. If your dial-up connection speed is too low, try re-dialing for a better link.
3. If using DSL or Cable, watch the bottom of the player for “buffering” messages. Sometimes local congestion on even the highest speed links can disrupt the flow of audio.
4. If listening in an office, invite your boss to listen with you, or show him or her how to listen from their own desk. They will thank you for it and you’ll never have to hear from them again!
5. If you use a non-Microsoft browser and have trouble, contact the software vendor for assistance.
6. Always check your security settings, some will not permit access to the WJPT streamer. If you are connected to a large office network, you may need to have your IT department “open” your computer to the streamer.
Click the link below for more help: http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx
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